Refund policy

Bréy Return & Refund Policy

At Bréy, product safety, hygiene, and quality are our highest priorities. Due to the nature of skincare and sun protection products, we maintain a strict return and refund policy to ensure every customer receives products that are brand new, safe, and untampered.

1. Hygiene & Safety Policy (No Returns After Opening)

For hygiene and safety reasons, we do not accept returns, exchanges, or refunds for any opened or used products.

This includes:

  • Products that have been opened or unsealed
  • Products that have been used or tested
  • Change of mind
  • Personal preference after purchase
  • Incorrect orders placed by customers

Please review your order carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Items

We take quality control seriously, but if something went wrong with your order, we’re here to help.

We will offer a replacement or refund if:

  • Your item arrived damaged or leaking
  • You received the wrong item
  • The product is defective upon arrival

If this happens, please contact us within 7 days of receiving your order.

Email: breytheorigin@gmail.com

Please include:

  • Your Order Number
  • Clear photos of the issue
  • A brief explanation of the problem

Once approved, we will arrange a replacement or refund at no additional cost.

3. Refund Processing

If a refund is approved, it will be returned to your original payment method within 7–10 business days.

Processing times may vary depending on your payment provider or bank.

4. Contact Us

If you have any questions regarding your order, feel free to contact our support team:

Email: breytheorigin@gmail.com

Thank you for choosing Bréy.